At Elite Kit Co Store, we take pride in offering premium sports gear and retro collections to our global community of athletes and sports enthusiasts. We want you to be completely satisfied with your purchase. If for any reason you’re not happy, our straightforward returns and exchanges policy is here to help.

Our Return Policy

You may return most items within 15 days of receiving your order for a full refund or exchange. To be eligible for a return:

  • Items must be unused, in original condition with all tags attached
  • Original packaging must be intact
  • A valid proof of purchase is required

Note: For hygiene reasons, certain items from our Adult and Babywear collections cannot be returned unless faulty. Please see our non-returnable items section below for details.

How to Initiate a Return or Exchange

  1. Contact our team: Email [email protected] within 15 days of receiving your order with your request. Use our template below for faster processing.
  2. Wait for approval: Our customer service team will respond within 2 business days with return instructions and an RMA number.
  3. Package your item: Securely pack the item in its original packaging with all accessories.
  4. Ship your return: Send the package to our warehouse address (provided in your return approval email) using a trackable shipping method.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days after we receive your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Notification: You’ll receive an email confirmation when your refund has been processed.

Please note that depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchanges

To exchange an item for a different size or color:

  1. Follow the standard return process above
  2. Clearly state in your email that you’d like an exchange and specify the replacement item
  3. Once we receive your return, we’ll ship the replacement item

For faster service, you may place a new order for the desired item while your return is being processed.

Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned unless they arrive damaged or defective:

  • All items from our Adult collections (including sportswear and accessories)
  • Items from our Babywear collection
  • Personalized or custom-made items from our Collections
  • Opened Books & Stationery items

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:

Dear Elite Kit Co Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item(s) to return: [Product Name, Size, Color]

Reason for return: [Please specify]

Preferred resolution: [Refund/Exchange – if exchange, please specify replacement item]

Additional notes: [Any other relevant information]

Please let me know the next steps to complete this process.

Best regards,
[Your Full Name]
[Your Contact Information]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund at no additional cost to you.

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at [email protected] Monday-Friday, 9AM-5PM GMT.

We appreciate your trust in Elite Kit Co Store for your sports gear and retro collections. Our goal is to ensure you’re completely satisfied with every purchase from our global selection.