Welcome to the Elite Kit Co Store FAQ page! We’ve compiled answers to the most common questions about our premium sports gear, delivery services, and customer care. Whether you’re a professional athlete, dedicated fan, or shopping for your team, you’ll find helpful information below.

About Elite Kit Co Store

Who is Elite Kit Co Store for?
Our target customers include:
  • Professional and amateur athletes looking for quality sports gear
  • Sports fans wanting to show team spirit
  • Families purchasing matching kits
  • Coaches and teams needing equipment and training wear
  • Collectors of sports memorabilia and retro items
We cater to all ages with products ranging from babywear to adult sizes.
What’s the style of your store?
Elite Kit Co Store offers a premium, professional shopping experience with:
  • High-quality sports gear and fan merchandise
  • Clean, organized product categories
  • Focus on team collections and seasonal essentials
  • Retro and contemporary styles
Our website reflects the elite performance of the athletes we serve.

Product Questions

What types of products do you offer?
Our extensive range includes:
  • Sports kits and teamwear (all ages)
  • Training wear and cold weather essentials
  • Sports equipment and accessories
  • Retro collections and limited editions
  • Books and stationery for sports enthusiasts
  • Ceramics/glassware and car accessories for fans
Check our menu categories for current selections.
Do you offer discounts or sales?
Yes! We regularly have:
  • 20% off selected retro items
  • Seasonal sales (check our “All Sale” section)
  • Back-to-school promotions
  • Special offers on team kits and collections
Sign up for our newsletter to stay informed about upcoming deals.

Ordering & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through our encrypted checkout system.
How do I create an account?
You can create an account during checkout or by visiting our account registration page. Benefits include:
  • Faster checkout
  • Order tracking
  • Wish lists
  • Personalized recommendations
I forgot my password. What should I do?
Click “Forgot Password” on the login page and enter your email address. We’ll send you a link to reset your password securely.

Shipping & Delivery

Where do you ship?
We ship worldwide, excluding some remote areas and parts of Asia. You can check if we deliver to your location at checkout.
What are my shipping options?
We offer two shipping methods:
  1. Standard Shipping (£12.95) – via DHL or FedEx (10-15 business days after dispatch)
  2. Free Standard Shipping – via EMS for orders over £50 (15-25 business days after dispatch)
All orders are processed within 1-2 business days at our Salisbury headquarters.
How can I track my order?
Once your order is dispatched, you’ll receive an email with:
  • Your tracking number
  • Carrier information
  • Estimated delivery window
  • Contact details for delivery queries
You can also track your order through your account on our website.
Will I need to pay customs fees?
International customers may be subject to import duties, which are the responsibility of the recipient. These fees vary by country and are not included in your order total.
What if my delivery is delayed?
While we aim to deliver within the estimated timeframe, occasional delays can occur due to customs processing or carrier issues. If your order is significantly delayed, please contact us at admin@sportkithub.com with your order number for assistance.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. To be eligible for return:
  • Items must be unworn
  • Original tags must be attached
  • Items must be in original condition
Contact our team at admin@sportkithub.com to initiate a return.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility. We recommend using a tracked shipping method for returns.
How long does it take to process a refund?
Once we receive your returned items, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.
Can I exchange an item?
Yes! Contact us at admin@sportkithub.com within 15 days of delivery to arrange an exchange. Please include your order number and the item(s) you wish to exchange.

Contact & Support

How can I contact customer service?
Our customer service team is available at admin@sportkithub.com. We typically respond within 24 hours during business days. For urgent queries, please include your order number and we’ll prioritize your request.
What are your business hours?
Our customer service team is available Monday-Friday, 9:00 AM to 5:00 PM GMT. Orders are processed daily (excluding weekends and UK public holidays).
Where is your company located?
Our headquarters is at:
Elite Kit Co Store
48 Blakey Rd, Salisbury, GB SP8D 3DC

Didn’t find the answer you were looking for? Don’t hesitate to contact our friendly customer service team – we’re always happy to help!

Ready to gear up? Shop our collections now and experience the Elite Kit Co difference!